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These account closure terms describe how Spinjoys Casino handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany https://spinjoys.com.de/legal-and-affiliates. The purpose is to give you clear, practical information about the steps you should take, the verification I may require, and what happens after a closure. I address both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.

Verification Requirements Before Finalising Closure

Before I complete a closure, I might ask you to provide a valid government-issued ID, proof of address, and verification of your payment method. For Germany users, this meets my obligation to maintain accurate records and stop unauthorised access. I will not handle a closure if the identity information you provided earlier conflicts with the request.

Upload documents through the secure upload link I give. I do not require you to send sensitive files by unencrypted email. The verification step may add a short delay, but it is essential to safeguard your funds and my platform. I store verification records according to the retention rules described later in these terms.

Affiliate Account Closure and Commission Effect

Affiliates with a registered address in Germany can request closure of their partner account under these same principles. Before closure, I require that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will pay out them in the next regular payment cycle after the closure request, provided no breach is pending.

Termination of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already accumulated under my affiliate programme rules. If I terminate an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused loss or regulatory exposure.

Reopening and After-Closure Restrictions

A closed account is not automatically reopened. If you reconsider after a voluntary closure and wish to return to Spinjoys Casino, you must submit a new reopening request. I may review the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.

After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.

Unpaid Balances and Cashout Rights

A voluntary closure does not cancel your right to withdraw real-money funds not under a lawful restriction. After I close the account, I will compute the withdrawable balance and send it to a payment method that passes my verification checks. Germany users should confirm the payment method aligns with the original deposit source where possible. That minimizes delay.

If I close your account for a regulatory or security reason, I may retain funds temporarily while I carry out required checks. I will pay out the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk is present. If you owe any amount to Spinjoys Casino, I may set off that debt before releasing the remaining balance.

Qualification for Account Closure by Germany Users

You can request closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been authenticated. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have approved. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute remains before I process the closure as final.

A request does not automatically take effect if I have reasonable grounds to probe potential fraud, money laundering, or breach of my terms. In those cases, I may limit the account while the investigation continues. Once the review is complete and no restriction applies, I will finalize the closure. You stay responsible for activity on your account until the closure is confirmed in writing.

Regulatory Closure and Required Steps

I might need to close an account for users in Germany because of regulatory obligations, court orders, or enforcement instructions. I also close accounts when I detect fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not require your consent, and I can act immediately to protect the integrity of the platform and other users.

When I enforce a required step, I will notify you of the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I note the regulatory basis for the closure. I could maintain a record of the restriction for compliance purposes. You can request further details, but I am not obliged to disclose internal risk information.

Coverage of These Account Closure Terms

These terms govern Spinjoys Casino accounts held by users who have a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements could apply. The scope covers closures initiated by you, closures I initiate for compliance or security reasons, and closures that result from a regulatory instruction. They operate together with my general terms and applicable law.

I might revise these closure terms now and then, but changes shall not impact a closure request already in progress save when the law demands it. If any condition is unclear, seek independent advice before making a request. The language of the operational account record is English, but Germany users may reach my support team for explanations.

Data Retention After Account Deletion

After your account is closed, I keep certain personal and transactional data to fulfill legal, tax, and anti-money laundering obligations. For Germany users, retention periods adhere to applicable legal requirements and my internal timeline. I restrict access to that data and do not use it for general marketing after closure unless you have separately agreed.

I may maintain records of the closure decision, the reason code, and communication with the account holder. This helps me show the closure was managed correctly. You may file a subject access request or request erasure where the law authorizes. But I cannot delete data I am required to keep by a statutory retention obligation.

Voluntary Account Closure Steps

To close your account by choice, send a written-down request through the contact details provided in my help centre. I require you to indicate your associated email address and the cause for termination so I can manage the request effectively. I could request a final identity verification before processing the termination. My support team will acknowledge the request and give you a case number.

After I receive a comprehensive request, I normally handle voluntary closure within five business days. If additional documents are needed, the duration may extend. Do not open or utilize a new account during this timeframe because that can slow down the termination. I will send a acknowledgment email when the account has been shut down and no more play is possible.